Help Desk

Help Desk

Carolina Office Systems responds to your service needs IMMEDIATELY via our Live Help Desk. Trained and certified technicians man our help desk during regular business hours (8:00 a.m. – 5:00 p.m.).

We stand ready to answer questions pertaining to the operation, functionality and maintenance of your COS installed devices. This award winning service is what helps Carolina Office Systems stand apart from the competition. Our goal is to minimize your equipment down-time and maximize your productivity. We can support all levels of users, from inexperienced to highly skilled IT professionals. All calls are logged and tracked through to resolution.

This is your first level of support. If your service call requires escalation, the Help Desk will handle everything for you. Whether it's live support, Email support or remote access to your desktop, COS gives you 360 degrees of unparalleled support to ensure you get the most out of your imaging equipment.